RMA - Exchanges, Returns, & Replacements
Exchanges:
Exchanges should be quick and easy! To expedite the exchange process, place a new order for a product you want and send the other product back to us (must be within 30 days of the original purchase). After we receive the product from the initial order, along with all accessories and the item is in like new condition, we will apply the credit of the original purchase price minus any applicable fees against the new product. Please use a responsible method of shipping your product back to us (insured and trackable)
The other option is to send back the initial product
ordered with a note inside the box clearly indicating which other product you
would like to exchange. If the products are in stock, we will ship it out
within 24 hours after we receive the product back and inspect it. The original
product must be in like new condition with all included accessories. Once
again, please use a method of responsible shipping that is trackable and
insured. We ship out exchange items with complementary free ground shipping.
If the item you are looking to exchange for is out of stock, we will ship the exchange as soon as the product becomes available.
Refunds:
Finding the perfect earphone is like cutting your hair over the phone, we get that. We work really hard to make sure all of our customers are completely satisfied. Therefore, we will guarantee your satisfaction for up to 30 days (starting from the day you receive the item). If you're not fully satisfied, we're happy to provide you with an opportunity to refund or exchange your earphones. If you decide to return your purchase, simply send back the item in "like new" condition with all included accessories and we will issue you a full refund for purchase price. If you utilize our overnight shipping option, your order will be refunded for the full amount minus a small shipping fee ($10). Please use a responsible method of shipping your product back to us (insured, trackable, with a signature delivery). SoundEarphones takes no responsibility for packages damaged, lost, or stolen, so please package the item well.
On accessories, all sales are final (replacement
cables, adaptors, headphone pads etc), because we unfortunately cannot resell
these.
99.9% of the returns at SoundEarphones are refunded the full purchase price of the order but SoundEarphones reserves the right to impose a minimum 15% restocking fee for any items that are not returned in a "like new" condition. This includes items that are returned damaged, missing accessories (minus ear tips), or any other condition in which the item is no longer "like new". Please ship the product back in the original inner and outer packing boxes or other comparable shipping boxes.
Excessive product returns:
We stand full behind our return and exchange policy. However,
customers returning more than three products in a 365 day period will be
subject to a minimum 15% restocking fee.
Give us a call if you have a few products in mind and
need help deciding. Our staff is beyond knowledgeable and will provide
excellent guidance.
Please send all product returns or exchanges with the original invoice to:
SoundEarphones
1118 Saint Gregory St
Cincinnati OH 45202
Please remember that you are responsible for return shipping costs using a responsible method of shipping.
Replacements
We stand fully behind every product we sell. If any
manufacturer defects arise after the first thirty days please follow the guide
below on contact information.
AKG:
2 year manufacturer warranty
Please contact us directly at
RMA@SoundEarphones.com
Audeze
Please contact Audeze directly at:
http://audeze.com/
Beats
by Dr. Dre
1 year manufacturer warranty
Please contact us directly at
RMA@SoundEarphones.com
Beyerdynamic
2 year manufacturer warranty
Please contact Beyerdynamic directly at:
http://north-america.beyerdynamic.com/
Burson
1 year manufacturer warranty
Please contact Burson directly at:
http://bursonaudio.com/
Comply
Please contact Comply directly at:
http://www.complyfoam.com/
EarSonics
2 year manufacturer warranty
Please contact us directly at
RMA@SoundEarphones.com
Etymotic
Research
2 year manufacturer warranty
Please contact Etymotic directly at:
http://www.etymotic.com/
Grado
1 year manufacturer warranty
Please contact Grado directly at:
http://www.gradolabs.com/
Jays
2 year manufacturer warranty
Please contact us directly at
RMA@SoundEarphones.com
Klipsch
2 year manufacturer warranty
Please contact us directly at
RMA@SoundEarphones.com
Monster
1 year manufacturer warranty
Please contact us directly at
RMA@SoundEarphones.com
Phonak
Audeo
1 year manufacturer warranty
Please contact us directly at
RMA@SoundEarphones.com
PS
Audio
Please contact PS Audio directly at:
http://www.psaudio.com/
Pioneer
DJ
1 year manufacturer warranty
Please contact Pioneer DJ directly:
http://pioneerdj.com
Sennheiser
2 year manufacturer warranty
Please contact Sennheiser directly at:
http://www.sennheiserusa.com
Shure
2 year manufacturer warranty
Please contact Shure directly at:
http://www.shure.com
SPL
5 year manufacturer warranty
Please contact SPL directly at:
http://spl.info/
Ultrasone
3 year manufacturer warranty
Please contact Ultrasone directly at:
http://www.ultrasone.com/
Yurbuds
Please contact Yurbuds directly at:
http://www.yurbuds.com/
